Seraphina Cheung
Account Strategist, Engage, Google Customer Solutions, Google
Seraphina Cheung is an Account Strategist with Google Customer Solutions in Hong Kong, where she supports small and medium businesses in using Google Ads technology to drive growth. Representing Google at Self Storage Expo Asia 2026, Seraphina will share insights on how AI is reshaping customer discovery, search behavior, and digital growth across the APAC self-storage market.
With over four years of experience across B2B sales, business development, product marketing, cloud solutions, and data analytics, Seraphina brings a practical, customer-first perspective to helping businesses turn digital intent into measurable outcomes. Prior to Google, she led regional and global initiatives across APAC and international markets, including customer acquisition programs, data-driven sales enablement, corporate partnerships, and large-scale educational and business development projects.
Her session, “Master Knowing Thy Customer,” explores how AI-powered Search, stronger data signals, and modern advertising solutions can help self-storage operators better understand customer intent, capture demand, and unlock growth in an increasingly conversational discovery ecosystem.
